System Engineer

At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market.

What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture.

Our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform.

Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebrating our wins – big and small.

Supported by operating principles of being strategy-led, values-based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let’s build what’s next - together!

We are looking for an experienced Network Engineer to join our global team. You will be responsible for
the implementation, maintenance, and expansion of our enterprise network. This is a key role for a
dedicated individual looking to bring their experience and creativity to help drive the business forward.
This position is part of a team providing 24x5 staffing with rotational weekend on call support and
requires a team player with great communication skills and the flexibility to cover various shifts.
Your Impact
• Provide comprehensive support for our global network infrastructure, including monitoring,
alert management, and maintenance (patching, upgrades, and tuning).
• Plan, coordinate, and implement network maintenance activities, including patching, upgrades,
and performance optimization.
• Manage and support our core network technologies from both proactive and reactive positions.
For: Cisco Meraki Switches, Wireless Access Points, Meraki and Palo Alto firewalls, Global
Protect VPN, and Portnox.
• Monitoring services and alerts for: network gear, SaaS services, and perform initial triage for
network/SaaS platform issues.
• Managing ticket queues, tickets and escalations
• Lead the setup and configuration of network infrastructure for new office sites from the ground
up.
• Act as an escalation point for complex troubleshooting, collaborating with the team and office
stakeholders to ensure timely remediation.
• Develop and maintain documentation, runbooks, and support templates.
• Work with a drive for success to ensure the stability and reliability of our network.
• Flexibility to work rotating shifts and when required to respond to escalations outside of your
scheduled shifts
• Work in a 24x5 shift rotation
• Participate in a weekend on call rotation.
Your Experience
• 3-5+ years of experience supporting network infrastructure in a global enterprise environment.
• Solid understanding of network infrastructure and monitoring principles.
• Proven experience with the setup and configuration of new office sites.
• Maintaining ticket queues, tickets and escalations
• Working with IT operations management (ITOM) software that monitors and alerts on an
organization's IT infrastructure, from network devices to servers and applications
• Strong understanding & strong hands-on experience with Cisco Meraki, Palo Alto, Global
Protect VPN, and Portnox.
• Excellent communication skills and the ability to collaborate with a globally dispersed team and
stakeholders.
• A dedicated, hardworking individual with the flexibility to cover shifts in a 24x5 operation with
on-call rotation.
• Must have reliable internet when working remotely for this position.
• Looking for individuals to bring their experience and creativity to help drive the business
forward.
• BA or BS Degree in Computer Science, Computer Engineering or equivalent experience.
Nice to Haves
• Relevant technical certifications (e.g., CompTIA Network+, CCNA, CCNP).
• Previous experience in a support or NOC environment.
• Experience scripting and automation for network tasks.
• Experience in leveraging AI technologies to assist in your role.
• A bias for action and strong problem-solving skills.

Our Commitment to Diversity, Equity, Inclusion and Belonging (DEIB)

We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. Build your career in a place where diversity, equity, inclusion and belonging aren’t just words on paper – this is what drives our innovation, it’s how we connect, and it contributes to what makes us a market leader. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.

Fraud Recruitment Disclaimer

It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondence, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcements is to obtain privileged information from individuals.

Anaplan does not:

• Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person.
• Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible and then followed up via written communication.

All emails from Anaplan would come from an @anaplan.com email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to people@anaplan.com before taking any further action in relation to the correspondence.

Candidate data processed during our recruitment activities is handled in accordance with our Candidate Privacy Notice. This may include the use of artificial intelligence or automated tools to assist our team in evaluating qualifications.