Airport Representative

Job description

Job Description

• Project a first positive impression of the Hotel to arrival guests by extending a warm welcome and provide any required assistance.
• Maintain detailed knowledge of all facilities and services offered by the hotel.
• Communicate with Front Office team on shift and any other Department for all guests to be welcomed at the airport and ensure transportation is arranged.
• Be present at all scheduled flight landings and assist incoming guests with baggage clearance and directing them to transport facilities.
• Assist departing guests in pre check in, ticketing and baggage clearance.
• Maintain a good relationship with airline personnel, immigration and custom officers.
• Provide every assistance to passengers affected by layovers.
• Maintain appropriate standards of conduct, dress, hygiene, uniform and appearance.
• Establishes and maintains effective employee relations.
• Maintain complete knowledge of all food & beverage services, outlets and hotel services/features.
• Attend all briefings, meetings and trainings as assigned by management.
• Report for duty on time wearing clean and complete uniform at all times.
• Maintain a high standard of personal appearance and hygiene at all times.
• Perform any other duties which may be assigned by the management.

Additional Information

• Minimum 1 year of experience in a similar capacity or minimum 2 years of experience in the area of guest services
• Excellent reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage.