Front Office Manager - Novotel Queenstown Lakeside

Job description

Job Description

Novotel Queenstown Lakeside is looking for a FRONT OFFICE MANAGER to ensure smooth and successful operation of the Front Desk. This will involve managing the day-to-day Front Office related activities for the hotel, including training new team members and being the point person for the front office team.

WHAT YOU’LL DO…

• Manage daily hotel operations across Front Office, Concierge, and Night Audit teams.

• Lead, train, and motivate staff to deliver exceptional guest service and uphold Novotel brand standards.

• Oversee guest arrivals, departures, and room allocations to ensure smooth and efficient processes.

• Monitor and drive financial performance, including revenue forecasting, upselling, and KPI achievement.

• Prepare and review operational and financial reports to support business performance.

• Supervise cash handling, shift banking, and night audit for accuracy and compliance.

• Assist with budgeting and business planning to meet financial and operational goals.

• Foster a positive, guest-focused culture by demonstrating Accor Heartist values.

Qualifications

• Minimum 3 years’ experience in a hotel front office or operations management role.

• Strong leadership, communication, and people management skills.

• Proven ability to manage budgets, control costs, and drive revenue performance.

• Willing to work varied hours, including mornings , afternoons and weekends.

• Knowledge of front office systems (Opera or similar PMS preferred) will be advantageous.

• Excellent problem-solving and guest service skills, with attention to detail.

• Salary NZD $80000 - $85000

Additional Information

Why work for Novotel, Queenstown?

• Staff meals provided while on shift

• Uniforms washed and laundered daily.

• Learn your Way - Access to our Accor Academy so you can Earn while you Learn!

• Work Your Way - Flexibility to ensure a work life balance!

• Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide

• Accor's refer-a-friend bonus

• Accor's Parental Leave Scheme

• Access to our Employee Assistance Program

• Place of Employment will be Novotel Queenstown Lakeside 6 Earl Street

• Full Time 40 hours

Company Description

Novotel Queenstown Lakeside is located on the shores of Lake Wakatipu, a 4 star property with 273 rooms, meeting facilities and a stunning view from our Elements Restaurant. Conveniently placed in prime location in Queenstown, making it one of the most iconic tourist destination Hotels in the World!