Guest Relations Agent (Korean Speaking)

Job description

Job Description

This position enhances the guest experience by delivering personalized and anticipatory service to
all guests, VIPs, and ALL Members. The Guest Relations Agent ensures smooth coordination across
departments, supports Front Office operations, and upholds Swissôtel and Accor service standards
throughout the guest journey—from arrival to departure

Qualifications

Knowledge and Experience

• College diploma or equivalent qualification.
• Minimum 1 year of relevant experience in Guest Relations or Front Office.
• Strong English & Korean proficiency
• Working knowledge of MS Office tools.
• High degree of professionalism and confidence in guest-facing scenario

Additional Information

What’s in it for you

• Be part of Accor, a global hospitality leader, with access to world-class learning, development, and career mobility across brands and regions.

• Work in a premium hotel setting with a strong focus on innovation, culinary excellence, and elevated guest experiences.

• Enjoy competitive benefits, recognition programs, and opportunities to grow your leadership capability.

• Contribute to Corporate Social Responsibility initiatives, including sustainability, community engagement, and responsible hospitality practices.

Company Description

From the heart of Clark Freeport Zone, the bustling centre of economic and tourism development in Central Luzon, rises Swissôtel Clark, a beacon of Swiss vitality and sustainability. With no fewer than 22 storeys, it’s the tallest building of its kind in the area. Part of the Hann Casino Resort complex, our hotel provides easy access to all the dining, shopping and entertainment opportunities of Clark, Pampanga, while also acting as a haven of tranquility in the middle of it all.