Housekeeping Manager F/M/X

Job description

Job Description

Key Responsibilities

• Operational Leadership

• Supervise and coordinate daily housekeeping activities across guest rooms, public areas, and back-of-house spaces.

• Ensure consistent adherence to resort standards of cleanliness, presentation, and hygiene.

• Implement and monitor cleaning schedules, deep-cleaning programs, and preventive maintenance routines.

• Team Management & Development

• Recruit, train, and mentor housekeeping staff to deliver exceptional service.

• Conduct regular performance evaluations and provide coaching for improvement.

• Foster a positive, professional, and collaborative team culture.

• Guest Experience & Service Quality

• Respond promptly to guest requests and concerns related to housekeeping.

• Collaborate with Front Office and other departments to ensure seamless guest experiences.

• Support VIP arrivals and special arrangements with personalized housekeeping services.

• Administration & Resource Control

• Manage departmental budgets, inventory, and procurement of cleaning supplies and amenities.

• Monitor linen and laundry operations to ensure efficiency and quality.

• Maintain compliance with health, safety, and environmental standards.

• Innovation & Sustainability

• Introduce eco-friendly practices and sustainable housekeeping initiatives.

• Stay updated on industry trends and implement innovative solutions to enhance efficiency and guest satisfaction.

Qualifications

• Proven experience in housekeeping management within a hotel or resort environment.

• Strong leadership, organizational, and communication skills.

• Knowledge of housekeeping procedures, cleaning techniques, and hygiene standards.

• Ability to manage budgets, schedules, and staff effectively.

• Commitment to guest satisfaction and attention to detail.

• Familiarity with property management systems and housekeeping software is an advantage

Company Description

Nestled on the Gulf of Thailand’s captivating coastline, SO Sofitel Hua Hin stands as Hua Hin’s most distinctive 5-star hotel in Cha-Am, north to Hua Hin, just a short 2.5-hour drive from Bangkok, this luxury beachfront resort offers chic design with 100 rooms and 8 villas, including private pool villas.

A luxury private beachfront experience in Hua Hin defines the experience, with soft sand underfoot, tranquil shoreline walks, and the calming sound of waves creating a sense of effortless escape. Playful artwork, contemporary architecture, exclusive accommodations, exceptional dining, and a curated selection of activities complete a refined seaside destination for couples and families.