Recreation Supervisor

Job description

Job Description

• Consistently ensure professional, friendly and engaging service delivery across all recreation areas.
• Monitor and improve guest satisfaction, ensuring service exceeds expectations.
• Handle guest complaints and critical incidents effectively and promptly.
• Drive guest engagement programs (e.g. We Make Moments) to enhance RPS performance.
• Oversee daily operations of all Recreation facilities: Pool, Beach, Gym, Kids Club, M Lounge.
• Ensure facilities are clean, safe, well-maintained and aligned with brand standards.
• Monitor and maintain equipment, infrastructure and inventory.
• Ensure proper setup of pool, beach and activity areas.
• Plan, implement and monitor daily activity programs and special events.
• Ensure programs are delivered safely, on schedule and at high quality standards.
• Develop new ideas to enhance guest experience and activity offerings.
• Manage contingency plans for weather or operational disruptions.
• Supervise, train and develop Recreation team (Fitness, Lifeguard, Activities, Attendants).
• Assign duties, monitor performance and ensure efficient shift operations.
• Maintain discipline, grooming and professional standards.
• Conduct regular training programs and ensure training hours compliance.

Additional Information

• Bachelor's degree; graduate degree for advancement, 1-2 years experiences in related position
• Strong organizational skills
• Ability to lead, motivate and develop a team of individuals
• Detailed knowledge of working practices of activities
• Ability to cope with pressure
• Ability to work a personal computer
• Capable of preparing reports and presentations in English.
• Knowledge of local language
• Strong resistance