Receptionist

Job description

Job Description

Lifecare is seeking a Receptionist to join our dedicated team and positively contribute to the exceptional care of our patients. Looking for some diversity in your role? You will be joining us on a casual basis at our clinic in Frankston.

You will be answering and addressing incoming telephone queries, scheduling patient appointments, processing payments, invoicing and balancing daily banking, you will maintain a clean and tidy waiting room, clinic rooms and kitchen, and replenishments, and complete other administrative tasks as required.

This role is ideal for someone who thrives in a busy customer-facing environment and enjoys making a genuine difference to people’s day.

Why join Lifecare?

Make a real impact – Be part of a growing, forward-thinking clinic where your contribution truly matters
Supportive team culture – Work alongside a collaborative team that values what you bring
Room to grow – Access career opportunities across the wider APM Group network
Community connection – Build relationships with patients and the local community
Perks included – Discounted health insurance and wellbeing support

What you’ll be doing

• Delivering a professional and welcoming front desk experience for every patient
• Coordinating day-to-day reception and clinic operations
• Managing bookings, invoicing and general admin processes
• Building strong relationships with patients, health professionals and stakeholders
• Identifying opportunities to improve systems and service delivery
• Supporting coverage across multiple sites when required

What we’re looking for

We’re open to candidates from a variety of backgrounds — experience in a medical or allied health setting is desirable, but not essential.

• Experience in a reception, customer service, or administrative role (medical experienced highly regarded)
• A people-first mindset with a strong customer service focus
• Strong organisational skills and ability to manage competing priorities
• Confidence working in a fast-paced environment
• Experience with booking or practice systems (e.g. Nookal) is desirable, not essential

If you bring initiative, reliability and a genuine focus on great service, we’d love to hear from you.

About Lifecare Physiotherapy

Lifecare Frankston Physiotherapy provides a diverse caseload focused on pain management, mobility, and function. You’ll join a passionate multidisciplinary team committed to achieving strong clinical outcomes.

With more than 35 clinics and over 300 practitioners, Lifecare Physiotherapy is committed to delivering comprehensive, patient-centred care. We also invest in our people through ongoing professional development and a highly structured clinician mentorship program.

Lifecare is one of Australia’s largest sports medicine networks, with clinics across four states. We are supported by our parent company, APM - a Perth-founded provider of health, employment, disability, and workplace services - enabling us to make a meaningful difference in people’s lives. Through APM, our team members benefit from strong career development opportunities while contributing to positive outcomes for the communities we serve.

Mobilise Your Potential - Join a team where movement matters—yours and your patients.

Click APPLY now and complete your application through our online recruitment platform. Join the Lifecare team today!

*We're committed to Equality, Diversity and Inclusivity
We welcome all people to join our team, including people from Aboriginal and Torres Strait Islander communities, living with disability, all gender identities, LGBTQIA+, people of any socioeconomic status, of any age, race, national origin or ethnicity. We believe each person’s uniqueness makes us even better at the work we do.*

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