Director, Product Training

Job description

At Advarra, we are passionate about making a difference in the world of clinical research and advancing human health. With a rich history rooted in ethical review services combined with innovative technology solutions and deep industry expertise, we are at the forefront of industry change. A market leader and pioneer, Advarra breaks the silos that impede clinical research, aligning patients, sites, sponsors, and CROs in a connected ecosystem to accelerate trials.

Company Culture

Our employees are the heart of Advarra. They are the key to our success and the driving force behind our mission and vision. Our values (Patient-Centric, Ethical, Quality Focused, Collaborative) guide our actions and decisions. Knowing the impact of our work on trial participants and patients, we act with urgency and purpose to advance clinical research so that people can live happier, healthier lives.

At Advarra, we seek to foster an inclusive and collaborative environment where everyone is treated with respect and diverse perspectives are embraced. Treating one another, our clients, and clinical trial participants with empathy and care are key tenets of our culture at Advarra; we are committed to creating a workplace where each employee is not only valued but empowered to thrive and make a meaningful impact.

Job Overview Summary

The Director, Training is responsible for planning, managing, executing, and evaluating all aspects of Advarra’s product-focused training events and resources. The Director, Training supervises the training team who develop and deliver training to both external customers and internal staff.

Job Duties & Responsibilities

• Lead Technology Solutions overall training strategy

• Oversee the planning, design, and delivery of effective and timely training to customers

+ Supervise a global team of training specialists and the eLearning developers; provide coaching, help team members prioritize projects, identify opportunities for development, and deliver performance reviews

• Observe and evaluate trainers to ensure the correct content is delivered; provide coaching and feedback to help trainers develop their skills and gain confidence

• Develop, lead, and prioritize new training initiatives based on the company’s goals

+ Manage major project timelines to ensure deadlines are met

• Oversee Training department budget, monthly forecasting, and ensure revenue projections are met

• Seek to improve training processes and resources

+ Ensure that staff receive training on Advarra products that they support, test, or develop

• Work with PMO and Product Support Managers to determine appropriate staffing for implementation-related training events

• Analyze ongoing and new training needs of internal staff and customers

+ Create or customize training programs to meet the needs of Technology Solutions customers and staff

• Drives the development and launch of new training services to optimize the customer training experience

• Survey customers about their Advarra training experience; improve and adjust training based on feedback and evaluations

+ Collaborate with other teams to design and deliver new training programs to address any knowledge or skill gaps

• If onsite training is required evaluate facilities for training events; provide recommendations for new training rooms and spaces to ensure the best experience for customers

• Recommend best practice and consistent approach for virtual training to ensure the best experience for customers

+ Prepare and present content at Onsemble conferences to support the company’s goals and our customers’ needs

• Evaluate new L&D tools or products to improve the efficiency of the team and the customer experience

• Work with the training managers to identify opportunities to deliver effective training on-demand; Prioritize projects and set timelines for e-learning specialists

+ Ensure training materials are appropriately branded and adhere to the Advarra and marketing guidelines

• Work with the Documentation and Marketing teams to ensure training services are being actively promoted through marketing campaigns and through leadership activities

• Provide ongoing feedback to the Product Management team; Help prioritize development based on user experience and feedback

+ Stay up-to-date on adult learning trends, research, and innovations

• Perform other job-related duties as assigned

Location

This role is open to candidates working remotely in the United States.

Basic Qualifications

• Bachelor’s degree, or equivalent demonstrated experience in corporate training/adult education

• 7+ years of experience providing instructor-led training

+ Software training experience

• Software troubleshooting experience

Preferred Qualifications

• Experience creating e-learning or other training media

• Effective communication skills (writing, speaking, and listening)

+ Experience developing curriculum and training materials

• Excellent presentation and public speaking skills; comfortable speaking to groups of 10-200 people

• Strong time management skills and ability to effectively manage multiple priorities

+ Strong analytical, problem-solving, and interpersonal skills

• Supervisory/management skills

• Ability to strategically prioritize projects

+ Proficiency with Microsoft Office products (Word, PowerPoint, and Excel)

Physical and Mental Requirements

• Sit or stand for extended periods of time at stationary workstation

• Regularly carry, raise, and lower objects of up to 10 Lbs.

+ Learn and comprehend basic instructions

• Focus and attention to tasks and responsibilities

• Verbal communication; listening and understanding, responding, and speaking

Advarra is an equal opportunity employer that is committed to providing a workplace that is free from discrimination and harassment of any kind based on race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions, sexual orientation, and gender identity), national origin, age, disability or genetic information, or any other status or characteristic protected by federal, state, or local law.

The base salary range for this role is $122,443 - $250,134. Note that salary may vary based on location, skills, and experience and may vary from the amounts listed above. This position may also be eligible for a variable bonus in addition to base salary as well as health coverage, paid holidays, and other benefits.