Luxury Residential Concierge – Gowanus

Job description

Job Type: Full-Time

Bushburg is seeking a professional and service-oriented Luxury Residential Concierge to join our team at a newly developed residential property in Brooklyn. This role is responsible for delivering a high level of hospitality to residents while maintaining a safe and welcoming lobby environment.

Responsibilities

• Greet residents, guests, and vendors in a warm and professional manner.

• Monitor lobby activity and manage building access to ensure resident safety.

• Assist residents with packages, deliveries, and general service requests.

• Answer phone calls and provide building information or directions as needed.

• Coordinate maintenance requests and communicate with the maintenance team.

• Maintain a clean, organized lobby and concierge desk area.

• Log visitors and contractors and monitor security cameras for unusual activity.

• Track and manage building keys when required.

• Respond to emergencies following building procedures.

• Support management with resident requests and day-to-day operations.

Preferred Qualifications

• Experience working in a luxury residential building, hotel, or hospitality environment.

• Familiarity with residential management platforms such as BuildingLink, ManageGo, or similar systems.

• Strong knowledge of Brooklyn or NYC neighborhoods, dining, and local services.

• Experience coordinating packages, vendor access, and resident service requests.

• Multilingual abilities are a plus.

Requirements

• High school diploma or equivalent required; hospitality or related education is a plus.

• Previous concierge, doorman, hospitality, or customer service experience preferred.

• Strong communication, interpersonal, and customer service skills.

• Ability to remain calm, professional, and solution-oriented in fast-paced environments.

• Basic understanding of building security protocols and emergency procedures.

• Proficiency with computers and property management systems such as BuildingLink, ManageGo, and KeyLink.

• Professional appearance, positive attitude, and strong attention to detail.

• Ability to stand for extended periods and assist with packages when needed.