Residential Concierge – 80 Pine

Job description

Responsibilities:

• Greet residents and guests with a warm and friendly demeanor.

• Monitor lobby traffic and alert residents to arriving guests and deliveries

+ Monitor and control access to the building, ensuring the safety of all occupants.

+ Assist residents with packages, deliveries, and other requests.

+ Provide information about the building and local area, including recommendations for dining, entertainment, and services.

+ Handle maintenance requests and coordinate with maintenance staff as needed.

+ Maintain a clean and organized lobby, entrance area, and work area.

+ Respond to emergencies and follow established protocols.

• Exceptional customer service

• Answering calls professionally and assists callers with directions or instructions for the building

• Keeping the communal areas tidy and providing a security presence on-site

• Maintain logbooks for visitors and contractors

• Observe monitors for suspicious activities

• Keep track of keys when needed

• Assist management with request for residents

Requirements:

• High School Diploma or equivalent; additional education in hospitality or related fields is a plus.

• Previous experience as a doorman, concierge, or in a customer service role preferred.

• Excellent communication and interpersonal skills.

• Ability to work flexible hours, including weekends and holidays.

• Strong problem-solving skills and the ability to remain calm under pressure.

• Basic knowledge of security protocols and emergency procedures.

• Must be physically able to stand for long periods and lift packages as needed.

• Must be able to demonstrate proficiency in working with computers including word processing, calendar management, Building Link/ManageCo, and Keylink system

• Must be well groomed and display a positive attitude

• Available to work weekends and holidays