Customer Fulfilment Specialist
- Location
- London, GB
- Remote
- No, on site
- Posted
- (employer's date)
- First seen by DirectJobSource
- Last verified open
- Source
- prima's Lever board, read directly
Job description
To help fuel that growth, we need a Customer Fulfilment Specialist to join our Customer Care team.
This team makes every interaction count.
As part of this team, you’ll help us deliver fast, friendly, human support online and over the phone. We’ll continuously invest in your development. So together, we can achieve better service every day.
Excited to make an impact? Here are the details
What you'll do
- Guiding customers through policy purchases through phone, email and live chat
- Tailoring products to meet individual needs;
- Ensuring accurate data entry and document verification;
- Advising on post-sale modifications;
- Exploring cross-selling opportunities
What we're looking for
- Customer care experience: A minimum of 2+ years in similar roles is essential;
- Regulatory know-how: Experience in an FCA regulated environment or a good understanding of FCA regulations;
- TCF principles: A strong belief in Treating Customers Fairly (TCF) principles;
- Exceptional communication: Stellar communication skills and a knack for teamwork;
- Independence: The ability to organise your work independently.
Nice-to-have
- Customer service experience within Insurance.
Why you’ll love it here:
We want to make Prima a happy and empowering place to work. So if you decide to join us, you can expect plenty of perks.
🤸Work Your Way: Enjoy hybrid working, with a mix of home and office days.
🏁 Grow with us: We may move fast at Prima, but we move together. Get access to learning resources, mentorship and a growth plan tailored to you.
🌈 Thrive and perform: Your best work begins when you feel your best. Enjoy private healthcare, gym discounts, wellbeing programs and mental health support.
Think you’re a match? Apply now.
At Prima, we celebrate uniqueness. If you don’t meet every requirement but are passionate about this role, we still want to hear from you. Innovation thrives on diverse perspectives.
Prima is proud to be an equal opportunity employer. Need accommodations during the process? Email us at [email protected]. Let’s build the future of insurance, together.